Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for sports equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, though oversized items like basketball hoops or treadmills may require additional transit time.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that customized jerseys and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your account dashboard on our site.
Do you offer team or bulk discounts?
Yes, Modell's supports local leagues and teams. For bulk orders of 15 items or more, please contact our Team Sales department to discuss specialized pricing and customization options.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Modell's digital gift cards. Financing options like Klarna may also be available at checkout.
Are your products covered by a warranty?
All products are covered by the original manufacturer's warranty. If you experience a defect with your equipment, please contact our customer service team, and we will assist you in the warranty claim process.